Call: +65 6255 7533

Frequently Asked Questions

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General Enquiries
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Shipping and Delivery
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Payment Methods
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Returns and Refunds
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Vouchers and Discounts
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I have forgotten my’s membership login credentials. What should I do?

If you have forgotten your Password, please click on “Forgot Your Password?”, and enter the email address that was registered with An email will be sent to your account, please follow the instructions to reset your password.

If you have forgotten both your Email Address and Password, please contact our Customer Service Team at | +65 6255 7533 for assistance.

How do I update my particulars?
  1. Click on My Account on the top right menu of the website
  2. Enter your Email Address and Password at the “Returning Customer” section, and click “Login”
  3. Click on “Account Details” to edit your particulars
What are the benefits of being a member?

You can enjoy additional discounts storewide instantly, and exclusive promotions up to 80% off selected products. Exclusions apply.

In addition, you get to track your order status, reorder conveniently, and view purchase history.

For more information, please check out our Membership page.

How do I identify myself as a member?

You can quote the email address registered with for identification purpose.

Is Membership free?

We are offering a promotional rate of $35 (U.P. $70) for a 2-year Membership.

I have entered the coupon code, but there isn’t any discount reflected on the total amount. What’s wrong?

The coupon code may be expired, has exceeded the usage limit, or cannot be applied on non-sale brands.

I have a coupon code from How do I use it?

Having a coupon code means you are going to save on your purchase! To use the coupon code, simply follow the instructions below:

  1. Add products into your shopping cart, click on View Cart
  2. Under the Cart Summary table, there is a field for coupon code
  3. Enter the coupon code and click Apply to enjoy savings on your purchase
I have received a wrong / damaged / expired product for my purchase, what should I do? Do I have to pay for the product exchange?

We always take extreme care to deliver your purchase. However, if you inform us that the product has been delivered to you in a damaged condition, or wrong / expired product has been delivered, we will need your prompt action to provide certain information regarding the product to within two (2) working days from the delivery date, including:


  1. Photo of the damaged / wrong / expired product
  2. Name and order number

If the product was proven to be damaged / wrong / expired due to negligence on our end, we will collect the product from you, and do a one-for-one exchange, with the product delivered to your location. There will strictly be no refund, unless the product is not available or has been discontinued.

How long does it take to receive my refund?

We will refund the money received from you using the same method originally used by you to pay for the purchase within fourteen (14) working days.

Do I have to pay for delivery when I return my purchase?

If you do not wish to bear any additional cost, you can drop by our office to return your purchase. However, if you opt for return service by our courier, all applicable return delivery fees will be borne by you.

Where to send your returned purchases:

Product Returns
59 Jalan Pemimpin
#02-02 L&Y Building
Singapore 577218