Call: +65 6255 7533

Frequently Asked Questions

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General Enquiries
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Shipping and Delivery
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Payment Methods
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Returns and Refunds
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Vouchers and Discounts
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General Enquiries

Do I have to register for an account to place an order?

We invite you to browse our site or make purchases without registering for an account. To make purchases, you are required to enter your Billing Details, Delivery Details, Delivery Method and Payment Method to facilitate our processing and delivery purposes. However, by joining as a member – at a limited-time offer of $35, you can enjoy faster checkout by saving your address information, access to your order history, track order status, enjoy exclusive discounts for all purchases, and participate in our Loyalty Program* where you can earn Vit$ to offset your purchase / membership renewal or redeem a host of attractive items.

How do I register for an account?
  1. Add products to cart, click “Checkout”
  2. Enter your Billing Details, Delivery Details, Delivery Method, Payment Method and click “Confirm Order”
  3. To check order status, please contact our Customer Service Team at | +65 6255 7533, quoting your Order Confirmation No / Email Address.
How do I sign up for Membership?
  1. Click on “Join As Member” on the top right menu of the website
  2. Enter Your Personal Details, Your Address, Your Password and Notifications options, and click “Continue”
  3. You will be directed to the payment page to make payment for the membership fee. Upon successful payment, you will be redirected back to, receive a Confirmation Order on the membership purchase via the email account registered with us.
  4. You can login to purchase products at member’s rate instantly, view order history, track order status, and enjoy other members-only benefits.
  5. Kindly note that Membership Fee is NOT Refundable.
Are there any alternative ways to place an order?

Orders are placed via our website. If you are facing any issue while placing an order, you can contact our friendly Customer Service team at +65 6255 7533.

How can I be notified of’s latest promotions and special offers?

Sign up for eNewsletter at absolutely NO COST to get first-hand updates from us! For customers and members, you will be receiving our updates via email and SMS. Oh yes, in case you are concerned about privacy intrusion, our SMS marketing efforts are done in compliance with Singapore’s Do-Not-Call (DNC) list regulations. 

Can I change my address, or cancel my order, after the order is confirmed?

If there’s a need to amend your address or you have changed your mind about the order, please contact our Customer Service Team immediately at | +65 6255 7533 from Monday to Friday, 9am to 5pm.

Once order is packed and dispatched for delivery, it cannot be cancelled. For membership sales order, cancellation is strictly not allowed.

Does deliver to my location?

We currently only deliver within Singapore (Exclusions apply to restricted zones). For overseas delivery requests, please contact us at