Call: +65 6255 7533

Frequently Asked Questions

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General Enquiries
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Shipping and Delivery
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Payment Methods
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Returns and Refunds
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Vouchers and Discounts
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I have forgotten my’s membership login credentials. What should I do?

If you have forgotten your Password, please click on “Forgot Your Password?”, and enter the email address that was registered with An email will be sent to your account, please follow the instructions to reset your password.

If you have forgotten both your Email Address and Password, please contact our Customer Service Team at | +65 6255 7533 for assistance.

How do I update my particulars?
  1. Click on My Account on the top right menu of the website
  2. Enter your Email Address and Password at the “Returning Customer” section, and click “Login”
  3. Click on “Account Details” to edit your particulars
What are the benefits of being a member?

You can enjoy additional discounts storewide instantly, and exclusive promotions up to 80% off selected products. Exclusions apply.

In addition, you get to track your order status, reorder conveniently, and view purchase history.

For more information, please check out our Membership page.

How do I identify myself as a member?

You can quote the email address registered with for identification purpose.

Is Membership free?

We are offering a promotional rate of $35 (U.P. $70) for a 2-year Membership.