We always take extreme care to deliver your purchase. However, if you inform us that the product has been delivered to you in a damaged condition, or wrong / expired product has been delivered, we will need your prompt action to provide certain information regarding the product to info@vitamin.sg within two (2) working days from the delivery date, including:
If the product was proven to be damaged / wrong / expired due to negligence on our end, we will collect the product from you, and do a one-for-one exchange, with the product delivered to your location. There will strictly be no refund, unless the product is not available or has been discontinued.
We will refund the money received from you using the same method originally used by you to pay for the purchase within fourteen (14) working days.
If you do not wish to bear any additional cost, you can drop by our office to return your purchase. However, if you opt for return service by our courier, all applicable return delivery fees will be borne by you.
Where to send your returned purchases:
Product Returns
59 Jalan Pemimpin
#02-02 L&Y Building
Singapore 577218
We want to make sure you are happy with your purchases. If you are unsatisfied in any way, return your purchase within 7 days of the delivery date, together with the original invoice, and we will refund the money received from you using the same method originally used by you to pay for the purchase.
Where to send your returned purchases:
Product Returns
59 Jalan Pemimpin
#02-02 L&Y Building
Singapore 577218
Exclusions for product returns and refunds apply to:
