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Frequently Asked Questions

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General Enquiries
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Shipping and Delivery
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Payment Methods
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Returns and Refunds
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Vouchers and Discounts
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Membership

Returns and Refunds

I have received a wrong / damaged / expired product for my purchase, what should I do? Do I have to pay for the product exchange?

We always take extreme care to deliver your purchase. However, if you inform us that the product has been delivered to you in a damaged condition, or wrong / expired product has been delivered, we will need your prompt action to provide certain information regarding the product to info@vitamin.sg within two (2) working days from the delivery date, including:

 

  1. Photo of the damaged / wrong / expired product
  2. Name and order number
     

If the product was proven to be damaged / wrong / expired due to negligence on our end, we will collect the product from you, and do a one-for-one exchange, with the product delivered to your location. There will strictly be no refund, unless the product is not available or has been discontinued.

How long does it take to receive my refund?

We will refund the money received from you using the same method originally used by you to pay for the purchase within fourteen (14) working days.

Do I have to pay for delivery when I return my purchase?

If you do not wish to bear any additional cost, you can drop by our office to return your purchase. However, if you opt for return service by our courier, all applicable return delivery fees will be borne by you.

Where to send your returned purchases:

Product Returns
59 Jalan Pemimpin
#02-02 L&Y Building
Singapore 577218

Can I return and get a refund for my Vitamin.sg purchase?

We want to make sure you are happy with your purchases. If you are unsatisfied in any way, return your purchase within 7 days of the delivery date, together with the original invoice, and we will refund the money received from you using the same method originally used by you to pay for the purchase.

Where to send your returned purchases:

Product Returns
59 Jalan Pemimpin
#02-02 L&Y Building
Singapore 577218

Exclusions for product returns and refunds apply to:

  • Products bought at sales promotional rates
  • Products purchased from the Clearance section
  • Vitamin.sg Membership Fee
  • Overseas orders